Refund policy
Refund & Cancellation Policy
At BG6, operated by Prarambh Ecom Services, we strive to ensure complete customer satisfaction. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at support@bg6.shop or call us at +91 9898322559.
2. Refund Policy
Due to the nature of wellness and supplement products, we offer refunds only under the following conditions:
- You received a damaged or defective product
- You received an incorrect product
Refund requests must be raised within 7 days of delivery. The product must be unused, unopened, and in its original packaging.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- If the product has been used or opened
- If the request is made after 7 days of delivery
- If dissatisfaction is based on personal preference or expected results
4. Refund Process
Once your refund request is approved, the refund will be processed to the original payment method used at the time of purchase.
Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.
5. Shipping Costs
Shipping charges, if any, are non-refundable unless the refund is approved due to a damaged or incorrect product.
6. Contact Information
For any questions regarding cancellations or refunds, please contact us at:
Company Name: Prarambh Ecom Services
Brand Name: BG6
Email: support@bg6.shopPhone: +91 9898322559
Address:
B-701, Ganesh Glory,
Near BSNL Office,
Village – Jagatpur, TA – Daskroi,
Ahmedabad, Gujarat – 382470, India